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SoQuest Refund Policy
Refunds for "Not-started" Campaigns
Eligibility for Refund
A refund is applicable if no users have engaged with the campaign ("zero users have participated").
Process for Refund
Verification
Confirm that your campaign has not started and that no users have participated.
Initiation
Reach out to the Exira3 admin at the provided Discord link.
Refund Timing
Upon approval, the deposited tokens will be returned within 5 working days.
Deductions
Any applicable gas fees incurred will be deducted from the refund amount.
Campaign Status
The campaign will be reverted to "Draft" status after the refund is processed.
Refunds for Leftover Rewards
Eligibility for Refund
Refund for leftover rewards is possible under the following conditions:
The campaign's entries have been verified automatically.
The number of participants is less than the number of designated winners.
Process for Refund
Eligibility Check
Review your campaign to ensure that the conditions for a leftover rewards refund are met.
Contact
Use the provided Discord link to communicate with the Exira3 admin.
Token Return
Eligible tokens will be sent back within the specified 5 working days timeframe.
Fee Deduction
The refund will have gas fees deducted as per the standard procedure.
How to Apply for a Refund
Condition Check
Ensure that your request adheres to the refund conditions outlined above.
Reach Out
Contact the Exira3 admin via the specified Discord channel or telegram group.
Await Return
Tokens will be refunded within the stipulated period after the request has been confirmed.
Fee Deduction
Be aware of the gas fee deduction from the refunded amount.
Campaign Adjustment
For campaigns that have not started, expect the status to change to "Draft" following the refund.
Additional Notes
The refund policy aims to provide flexibility and assurance to campaign organizers.
It is important to keep track of the campaign status and participant engagement before requesting a refund.
Organizers should be mindful of the time frame and possible deductions when planning their campaigns.
For further assistance or inquiries about the refund policy, please refer to the official communication channels or support services provided by SoQuest.